Privacy Policy

Last revised:November 1, 2022

Our Commitment to Online Privacy

At Riverside Boat & RV Storage (“Riverside Boat & RV Storage”), we care about your privacy and this Privacy Policy (“Policy”) aims to explain how we use your information and what rights you have when it comes to controlling your information.  By continuing to rent space at Riverside Boat & RV Storage, you agree to let us use your information in the ways discussed in this Policy. For this reason, it is very important that you read this entire Policy.

Services This Policy Covers

This Policy applies to all content sources owned by Riverside Boat & RV Storage, including our website, social media accounts, marketing materials, and any future promotional items we develop. This Policy does not cover companies not owned by Riverside Boat & RV Storage. Sometimes, we may display a link to another company’s services. When you click on an external link, you are leaving Riverside Boat & RV Storage and are no longer covered by this Policy.

What Is Personal Information?

Personal Information is any information that may allow for an individual to be personally identified. For example, your name, email address, social security number, phone number, residential address, date of birth, and credit card details are all considered Personal Information. Other information, such as your interests, economic status, customer number, IP address, geolocation, education, and job title may also be considered Personal Information if that information, when combined with other information, is used to reveal your identity.

What Personal Information Does Riverside Boat & RV Storage Collect?

You voluntarily consent for us to collect and use your Personal Information by:

  • Registering for a tenant account: You are required to provide Personal Information to Riverside Boat & RV when renting a unit.  In addition, the Riverside Boat & RV Storage website links to a third-party portal (powered by SiteLink) that allows for you to create an online account to manage your account and pay invoices. To register for these online services, you are required to create a password and security questions, as well as provide your name, email address, phone number, and residential address. Don’t worry all information is encrypted; this means we never see this information and it is solely maintained by SiteLink.
  • Directly providing the information to us: You are required to provide Riverside Boat & RV Storage specific Personal Information when renting a unit and you may also give Personal Information to us on your own accord. Such information may include Personal Information such as your name, email address, phone number, date of birth, residential address, social security number, and credit card information. You consent for us to use your Personal Information you have provided when you reach out to us by telephone, email, or our social media accounts, when you use the “contact us” form on our website, when you interact with our employees, representatives, support or customer service teams, or when you comment on our blog posts or social media posts. You should also be aware that the comments you make on our blog or social media accounts may also be accessible to the public.
  • Interacting with our services: You permit us to collect information such as your IP address, browser type, geolocation, device type, frequency of visits to our online services, gate usage, and network connection type while you use our online services. We may also receive some interest-based information about you. We use cookies and third-party services, such as Google Analytics and Facebook Advertising Insights, to help us collect this information. We only use this type of information in anonymized and aggregated forms; this means that we are not able to identify you personally. You should be aware that in some circumstances we may be legally required to hand over this information to law enforcement or regulatory authorities, who may then use this information to reveal your identity.

What About My Credit Card Information?

If you wish to pay your storage unit invoice through the tenant portal, or via credit card, you will be required to provide your credit card information. We use SiteLink Merchant Services, a PCI compliant third-party vendor to process credit card payments; this means we NEVER see your credit card information and it encrypted. You can find out more about SiteLink’s Merchant Services here https://www.sitelink.com/products/merchant-services and read their privacy policy here https://www.sitelink.com/privacy-policy. We have no control over and are not responsible for, Sitelink’s use or disclosure of your Personal Information.

What about the Cookies?

Cookies are small files that may be transferred to your computer’s hard drive through your browser.

  • Types of cookies we use: We use both session cookies, that are erased once you exit your browser, and persistent cookies, that stay on your device for a set period of time or until you manually delete them.
  • Why does Riverside Boat & RV Storage use cookies? We mainly use cookies to help ensure you have the best user experience possible and to give us insight into how we can make improvements to Riverside Boat & RV Storage. Cookies may also be used to ensure that you see advertisements relevant to your interests. Currently, we do not use targeted advertising on our website. However, we do use targeted advertising through Google Ad Words and Facebook. Google and Facebook use cookies on their platforms to collect information about your interests. When we advertise our services through their platforms, we are then able to select a targeted audience that we hope may be interested in our services. That is why you may see some ‘paid’ or ‘sponsored’ advertisements from Riverside Boat & RV Storage while using these platforms.
  • Can I block cookies? Most browsers have an option to stop your computer from accepting cookies altogether or to stop certain types of cookies. As we mentioned, cookies allow for us to provide a number of Riverside Boat & RV Storage online features. So, if you do decide to block cookies, our online services (particularly our website) may not operate correctly. If it is the targeted advertising that you are mainly concerned about, you can choose to specifically opt out of targeted advertising by going the following links:

Facebook – https://www.facebook.com/settings/?tab=ads

Google – https://adssettings.google.com

Digital Advertising Alliance – http://optout.aboutads.info/

You can also learn more about cookies at www.allaboutcookies.org.

Why Does Riverside Boat & RV Storage Collect My Information?

We never collect your information for the purpose of selling, renting, trading or otherwise abusing it. We only use your information for the following reasons:

  • To personalize our online features and content;
  • To fulfill or enforce a contract that you have entered into with us;
  • To help you efficiently access your information;
  • To improve, monitor and test our services and new products or features;
  • To prevent, investigate and address the misuse of our services;
  • To learn about the types of people that are using our services and how we can better market to those people;
  • To allow you to reserve a storage unit or check on an existing reservation;
  • To allow you to pay your storage unit bill;
  • To allow you to participate in social sharing including on social media and through our blogs;
  • To respond to your inquiries and fulfill your requests;
  • To comply with law enforcement and other regulatory authorities; and
  • To communicate with you about our services and features.

Does Riverside Boat & RV Storage Share My Information with Third Parties?

We only share your information with third parties in the following ways:

  • Other Companies in the Riverside Boat & RV Storage Network: Riverside Boat & RV Storage is not the only company owned by us. Sometimes we may share information with other in-network companies to carry out our daily business operations and to enable us to maintain and provide services to you.
  • Agents: Although, we like to think that we can do it all, sometimes we hire other trusted companies and/or individuals to help us out with tasks. These agents may need your Personal Information to fulfill the work we have asked them to perform, but they do not have the right to use your Personal Information beyond what is necessary to complete the requested task. Three common agents that we use are SiteLink, OpenTech and FineView Marketing.
  • New Owners: In the event that Riverside Boat & RV Storage is involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction to the new owners.
  • Law Enforcement: We may sometimes be required to share your Personal Information with law enforcement, lawyers or regulatory authorities. We will only share your information when we believe, in good faith, that sharing your information is necessary to protect Riverside Boat & RV Storage or users of our services. Examples include, where a legal warrant or subpoena has been issued to us, where we must report information due to a belief that fraud or misuse of our services has occurred, or where a user’s property or safety, or our property or safety, is at risk. In cases of fraud, we may also be required to share your information with the credit bureau and banks. 

Will I Receive Emails from Riverside Boat & RV Storage?

  • Emails you can opt out of: At Riverside Boat & RV Storage, we love to keep you updated on our new features and how we are evolving as a company. If you are already receiving these types of emails, it means that you rented a unit and consented to receive these emails either by clicking a little opt-in box or by otherwise letting us know that it was okay for us to use your email address in this way. Of course, you are always free to opt out of these emails by simply requesting for us to remove you from our e-mail
  • Emails you will not be able to opt out of: There are some important emails from Riverside Boat & RV Storage that you will not be able to opt out of. For example, we may send emails to notify you that your credit card has been used to make a payment, that invoices are due, changes to your account, and that this Policy has been updated.

Personal Information Retention and Your Rights

Riverside Boat & RV Storage processes and stores your information within the United States and only keeps your Personal Information for as long as necessary to provide our services. Under the law, you also have the right to request at any time for us to:

  • Give you access to any Personal Information that we have processed;
  • Correct any Personal Information that may have been incorrectly processed;
  • Delete your Personal Information from our storage systems;
  • Transfer your Personal Information to another service, when technically feasible; and
  • Stop using your Personal Information in specific ways, by withdrawing the consent you have given us.

We will do our best to comply with your requests; however, sometimes there may be legal or contractual duties that stop us from being able to fulfill your wishes. For example, we may need to retain certain information to comply with our tax reporting obligations, or if the information is part of an active investigation, we may not be able to remove it from our systems.

Keeping Your Information Safe

Riverside Boat & RV Storage is committed to protecting your Personal Information. We have physical, electronic and managerial systems and procedures in place to help safeguard your information. However, third-party viruses or security failures may result in your Personal Information being compromised. You can help prevent unauthorized access to your Personal Information by using antivirus software, limiting access to your personal computer and changing your passwords on a periodic basis. In the unlikely event that your Personal Information is compromised due to a security breach on our end, we will be sure to notify you.

Protection of Children

Our services are not directed, or intended, for children under the age of 13 years. We do not knowingly collect Personal Information from anyone under this age and we limit and delete this information as soon as we become aware of it.

Changes Made to This Policy

Riverside Boat & RV Storage may modify this Policy from time to time. The date at the top of this Policy lets you know when this Policy was last revised. If Riverside Boat & RV Storage makes a change to this Policy that materially affects the way your information is used, an email will be sent notifying you of the change or changes to the Policy. By continuing to access or use our services after the Policy changes, you expressly grant us permission to use your information in the ways described in the updated policy.

Dispute Resolution 

As a condition precedent to the filing of any lawsuit against Riverside Boat and RV, you herby consent and agree to submit any and all issues to mediation. Any mediation shall be held at Professional Reporters office located in Tulsa, Oklahoma at a date and time agreed-upon by the parties. The parties shall agree upon a third-party disinterested mediator to conduct the mediation and shall each pay 50% of all costs and expenses incurred for mediation.

Attorney Fees & Costs

The prevailing party in any lawsuit arising and/or concerning this Privacy Policy, your use of the Riverside Boat and RV premises, your account, and/or your Personal Information shall be entitled to collect reasonable attorney fees and litigation costs from the non-prevailing party.

Venue for Disputes & Choice of Law

Venue for all disputes concerning this Privacy Policy, your use of the Riverside Boat & RV premises, your account, and/or Personal Information shall only be appropriate in Tulsa County District Court or the Northern District of Oklahoma federal court.  By accessing Riverside Boat & RV’s website, online services, or property you hereby consent to this venue clause and express waive any and all rights to proceed with a lawsuit in another jurisdiction.

The laws of the State of Oklahoma shall be the only jurisdiction’s laws that apply to any disputes.  No other choice of law provision shall apply.

Contact Riverside Boat & RV Storage

If you have any questions about how we use your Personal Information, feel free to reach out by telephone, email, or mail.

Riverside Boat & RV Storage
3100 North Main Street
Newcastle, OK 73065
(405) 387-4114
riversideboatandrvstorage@gmail.com

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